Refund Procedures, Damaged or Defective Items, and Returns Policy

According to our refund policy, the refund processing time is seven days, providing a swift resolution to any financial transactions. Regarding returns, we understand the importance of allowing our customers ample time to make decisions. Therefore, our return policy entails a processing time of 14 days, ensuring you have sufficient opportunity to initiate and complete the return process. Ensuring customer satisfaction is our most important aspect, and we want you to be confident in every purchase. To facilitate a smooth return process, please note that eligible returns typically involve unused and undamaged items within a specified timeframe.

In the uncommon instance that you receive a damaged or defective item, we apologize for any inconvenience caused and are committed to making it right. Our refund procedures are designed to provide a swift resolution. For damaged or defective items, please contact our customer support immediately, providing relevant details and, if possible, accompanying photographs. We will guide you through the return process and expedite the replacement or refund. Additionally, our returns policy is crafted to be inclusive for our international customers, considering the unique considerations of shipping across borders. We strive to make the return process seamless, ensuring that our global customers experience the same satisfaction and care as our domestic ones.

Your Peace of Mind, Our Priority

At rootedbliss, your peace of mind is our priority, and our customer support team is here to assist you. From tracking your shipment to facilitating returns, we strive to make your experience with us as smooth as possible. Our dedication to quality goes beyond the products themselves; it extends to every step of your journey with us. Your peace of mind is nurtured through our dedicated customer support team. Available around the clock, they are ready to address any queries or concerns. We view each interaction as an opportunity to enhance your experience, ensuring that your journey with rootedbliss is not just a transaction but a relationship built on trust and satisfaction.